Scott Melanson

Scott Melanson

Director Digital Client Experience, Verizon Partner Solutions

Scott Melanson began his career as a software engineer with Verizon’s predecessor NYNEX in 1998.  Over the past 21+ years Scott has progressed to higher levels of management and at the same time increased scale and scope of responsibilities in support of numerous Verizon business units.

Currently, Scott Melanson is the Director providing end-to-end leadership and oversight to the Verizon Partner Solutions group that ‘think tanks’ creates and designs, tests, launches and maintains the groups information technology systems, applications and data management.  He currently is leading efforts to reinvent Verizon’s Customer Digital Experience to revolutionize and simplify all processes from customer shopping through Verizon delivery of strategic products and services across the portfolio.  In addition, Scott’s team provides ongoing support to the VPS embedded systems and applications providing continual refinement, upgrades and improvements across all operational platforms that supports the VPS customer base.

Key responsibilities for his group include Tier I support for production systems, Connectivity and Profile Management, and System Requirements for VPS IT projects.  On a daily basis, Scott is the VPS lead system strategist and business liaison to the Information Technology organization in support of capital planning and program management activities.  More importantly, Scott is the catalyst leading the redesign of VPS’s new end-to-end customer experience and digital business transformation program execution. 

Prior to his transition into the Client Services organization in October of 2014, Scott held various roles spanning 21 years in the Information Technology organization with varied responsibilities spread across many functions.  His last role in this IT group was as an Executive Director of Information Technology in a program management role supporting Wholesale, Enterprise, and Provisioning organizations.  Here Scott provided the leadership and direction to develop and implement cost effective solutions to advance the organizations technologies and improve their competitive advantage for Verizon in the marketplace.  Under Scott’s direction, his IT team was responsible for partnering across the business client groups to ensure alignment on key program priorities and development of strategic program roadmaps.  His team would coordinate IT software development lifecycle activities, drive on-time delivery of projects, and establish frequent communications to all levels of management on program status.

Melanson has a Bachelor of Arts degree in Mathematics from Western New England College.  He is a past recipient of Verizon President’s Award for the implementation and support of Mobile Workforce National Consolidation and the eCo-eSystem’s applications.  Scott is based out of Massachusetts.