Karl Whitelock

Karl Whitelock

Research Vice President, Communications Service Provider Operations & Monetization, IDC

Karl Whitelock is IDC's Research Vice President, Communications Service Provider Operations & Monetization industry practice. He delivers strategic insight and global perspectives concerning the operations and monetization functions, formerly known as OSS/BSS, including rating & charging, policy management, partner management, subscriber data management, customer service assurance, and network operations.

Mr. Whitelock's breadth and depth of coverage allows a holistic operations and monetization perspective pertaining to hybrid (virtual and physical) networks, customer experience evolution and enterprise partner ecosystems. He also brings several years of insight pertaining to multi-partner (B2B2X) business models, ecosystem management and cloud-based solution architecture. In his current role, he is responsible for market share and forecast reports in addition to global strategic insights.

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